Technical Services Manager – Denver, CO

Technical Services Manager – fast growing company opportunity!

If the opportunity to use your technical and management skills in a company whose mission is to help make a difference in our environment gets you excited, read on!  Silver Bullet Water Treatment is seeking a Technical Services Manager for our patented electro-chemical water treatment system which treats water without the use of additive chemicals for industrial water, agricultural drinking water and cooling towers.   You will have a huge impact on our growing company with responsibility for the management, growth and development of our technical services team to deliver maximum customer value through our service and training offerings.  You will drive process and performance improvement to reinforce our culture of commitment to customer satisfaction.   The position also ensures that the most appropriate technology and tools are implemented to deliver high quality, cost effective solutions to a very demanding customer base.  With oversight of all field service, technical call center and training for end user customers and dealers, service ticket resolution and coordination of our problem solving teams – all we need is you!

Why should you join Silver Bullet?

We are more about just making money – we want to make a difference in the world by contributing to the well-being of all, including our livestock.  We are proud of what our closely knit R&D and the rest of the team has accomplished in just a few years.  Our innovative product has nowhere to go but up.  Our employees’ doors are always open and we are all aware of what each department is doing.  We are transparent and collaborative among the team.

Snapshot of key accountabilities:

  • Manage a team of technical service professionals and coordinate activities with sales team, R&D, manufacturing, dealers, and customers to provide timely solutions to customer base
  • Identify opportunities for technical service team member development and training
  • Own and manage all Service Ticket investigations and resolutions
  • Create and distribute Technical Service Bulletins
  • Continually improve upon a technical training curriculum, which contributes positively to the overall customer experience
  • Deliver technical product-training presentations (classroom and hands-on formats) for student groups as requested
  • Work with Sales Team to foster relationships with national accounts and local dealers
  • Evaluate installation sites to ensure the proper use and installation of equipment
  • Ensure all required service records and documentation is completed and saved in Customer Relationship Management (CRM) database
  • Interact with a diverse employee and customer base in situations requiring tact, poise and diplomacy

Traits required for success:

Our ideal candidate is a strong leader who controls the work process from beginning to end.  Excellent analytical abilities and problem solving is mission critical.  You demand fast, but carefully thought out results with a focus on the big picture as well as the highest standards and quality work.  You have proven you can work independently with little management oversight.   Persuasive with customers and making customer service a priority is key.  You lead by example, enthusiasm and a can-do approach to all aspects of the job.

Skills/Experience/Knowledge required:

  • Bachelor’s degree in engineering or business management or equivalent work experience
  • 5+ years of technical service management, preferably in the commercial water treatment industry
  • Extremely high customer service aptitude
  • Demonstrated ability to find solutions to complex technical problems
  • Demonstrated ability to implement continuous business process improvements
  • Displays a working knowledge of electrical, pneumatic, hydraulic, and mechanical devices, and testing equipment
  • Demonstrated troubleshooting capability
  • Ability with Microsoft Office Suite, Salesforce.com and Internet Software, and E-mail